3 items across 3 digests
RingCentral expanded its AI Receptionist product with integrations to Shopify, Calendly, and WhatsApp to handle more routine customer service tasks beyond basic call answering. This signals the evolution of AI-powered business communication tools toward comprehensive customer service automation, potentially reducing labor costs for businesses.
Glia won the Excellence Award in the Banking and Financial Services Category at the 2026 Artificial Intelligence Excellence Awards for its AI-powered customer service platform. This recognition highlights the growing adoption of AI solutions in financial services customer interactions.
Physical AI adoption in customer service is driving ROI by combining digital intelligence with human-like physical interactions, addressing labor shortages. This trend represents growing demand for robotics and AI hardware beyond traditional software applications.
DailySand